BAU International Hospital

I was unwell and had to visit the ER at around 2:00 AM due to a kidney stone. I honestly did not expect such a positive experience, but the hospital and the care I received exceeded my expectations. A special thank you to Dr. Mako, who was absolutely amazing 👏. She was professional, caring, supportive, and made me feel comfortable during a very difficult time. I highly recommend Dr. Mako and the entire BAU staff for their excellent care and professionalism. Thank you, Dr. Mako and BAU team, for taking such good care of me! 🙏👏

I had a terrible experience during my visit. I arrived at the hospital with severe abdominal pain and expected a proper examination and ultrasound to understand the cause of the pain. Right at the reception, the impression was extremely unpleasant: a strong smell of alcohol, staff sitting around eating seeds — this looks completely inappropriate and unprofessional for a medical institution. Then I was assigned a whole series of procedures, including echocardiography and a consultation with a traumatologist, even though I came specifically with abdominal pain. However, they did perform the necessary ultrasound and also took a blood test. I want to specifically mention the blood draw — it was one of the most unpleasant experiences of my life. The nurse took a long time fiddling with the needle in the vein, there was unusually a lot of blood, and everything was extremely painful and careless. After the ultrasound, I asked to stop further procedures as I felt extremely uncomfortable and simply couldn't stay in that place any longer. I paid for everything they managed to do and left. I understand that additional examinations can sometimes be necessary, but I would like to see an explanation of why they are assigned, a normal attitude towards the patient, and a basic professional atmosphere in the medical institution. Unfortunately, after this visit, I was left with a feeling of chaos, discomfort, and a complete lack of trust.

I condemn the behavior of your emergency department tonight. Let me explain why: Due to my discomfort, I arrived at your emergency department at five in the morning because of pain in my abdomen and chest. The nurse at the desk was sleeping, despite there being six patients inside. We woke her up, and it took her five minutes to find a new sheet for the stretcher while I was left standing in pain. The doctor was not there. The first intervention was the nurse putting an IV in me, and I waited half an hour for the doctor without a diagnosis. My pain continued, and I told the nurse about it. In response, the nurse gave me another injection, and my pain stopped, but I was still worried. At 8:30 in the morning, the doctor came to the emergency department but still did not examine me and just sat at his desk. After a while, I got up and went to the doctor, asked what I was waiting for, and the doctor said he would send me for an ultrasound in 10-15 minutes. I lay back on the stretcher and waited another 1.5 hours, but still nothing was done, so I went back to the doctor and asked why nothing was happening. I received no answer, and due to this indifference, I said I wanted to leave this hospital. At 10:15, they told me they wanted me to sign a blank piece of paper. I wrote a complaint there and was sent to the accounting department, where they requested 300 lari for just one IV. Considering my objections, the accounting department said I didn't need to pay and let me go. This attitude and behavior are very hurtful for a guest in a foreign country, and I see it as something that should not happen in a hospital, and I want measures to be taken so that others do not experience this behavior.

The nurses and receptionists in your clinic gossip about who came to the clinic and how famous they are. The doctors are also disorganized and don’t know what to tell the patient. My mother had tests done, and they didn’t even give her a paper with the results.

4 days ago, I was admitted to the emergency room with a diagnosis of vertigo and stayed in the room for a total of 2 days. I want to thank everyone, from the doctors to the nurses and the support staff. I especially want to thank the doctors; they are very attentive, and many speak English. There are also staff members who speak Turkish. It's a very clean hospital, and once again, I thank everyone for their hard work. May God not let anyone fall ill, and may God grant all patients a speedy recovery, but we can't do without them.

I came in with pain in my cheek and numbness, they did an MRI, CT scan, IV drip, and took a blood test. They said they didn't know what it was, didn't prescribe any medication, just charged me 900 lari (27,000 rubles) for the procedures and that was it) I do not recommend, just a bunch of procedures without a diagnosis or treatment.

The worst clinic ever 👎👎👎 it needs about 100 years to catch up to civilization 🤮

Warning for tourists! I do not recommend visiting this medical center, especially if you do not have insurance. In my experience, they may include services in the bill that were not actually provided. I went in with a problem of high blood pressure, after which I was immediately hospitalized. For 20 hours of stay, I was charged $448. The most unpleasant part is not the amount itself, but that the bill included services that I did not receive and that were not related to my condition. Be very careful, check all documents thoroughly, and definitely use a translator if you do not speak the local language. This will help avoid misunderstandings and possible disputes. Based on my experience, I cannot recommend this medical center.

This is just some kind of nightmare!!! The person is in terrible pain, crying. We've been sitting outside the ENT's office for an hour. We called ahead and were told there was an ENT available. They even said there were two ENT doctors free. No one is here, I ran around the whole clinic, the staff knows nothing, I say 'he should be here,' but they can't even make a call to check. They gave me his number, and he calmly tells me that he is resting and to come back tomorrow. There's blood in the ear, the pain is terrible, we are looking for the nearest clinic... If you don't want to lose your nerves, don't come here.

Ich habe mich mit akutem Vorhofflimmern abends in der Notaufnahme gemeldet. Ich wurde sehr schnell und ohne jegliche Formalitäten aufgenommen und ich saß tatsächlich innerhalb von nicht mehr als 1 Minute in der entsprechenden Fachabteilung und war nach 2 Minuten komplett verkabelt. Entgegen mancher negativer Rezensionen war das Personal freundlich und machte einen kompetenten Eindruck. Angefangen vom Security-Mann am Eingang bis hin zur Krankenschwester. Ich möchte mich hier ausdrücklich bei allen Beteiligten bedanken. In einem ähnlichen Fall in Spanien habe ich volle drei Stunden im Wartezimmer gesessen bevor ich auch nur vorgelassen wurde. Es gab auch genug englischsprachiges Personal so das es zu keinen großen Verständigungsproblemen kam.