Joe Ann Medical Center

It is impossible to call for an appointment.

I had very strange and negative impressions. We were brought to the pediatric department by ambulance, the 6-year-old child had difficulty breathing and tachycardia. As soon as we entered the clinic, a receptionist girl was following us and said we needed to pay 200 lari for the consultation, while the child was lying down and being examined, and the doctor was asking questions. The receptionist stood over us until I told her that I would come myself in 10 minutes, let them check the child first. The doctors were highly qualified and behaved professionally, in an organized and caring manner. It was very inappropriate; I felt like if I didn't pay the money right now, the child wouldn't be examined. I believe management needs to reconsider their approach in this regard and establish a more adequate regulation. I will try to inform the supervisory organizations about this case to find out how adequate such an approach is.

Complaint Letter We visited your hospital to complete the required pre-operative medical tests. We were charged 1,100 GEL, and we were informed that this amount covered all necessary services. Later, we were asked to pay an additional 100 GEL. Afterwards, we were told that this extra charge was a mistake made by the hospital. However, despite acknowledging the error, the 100 GEL has never been refunded to us. We then came to the hospital for our scheduled endoscopy appointment. While we were requesting the refund of the incorrectly charged amount, the staff member left at 11:00 a.m. without waiting even two minutes, and our appointment could not proceed. As a result, we were rescheduled for the following day. The next day, we arrived at 12:00 p.m. and waited for approximately one hour because the doctor was late. After the doctor arrived, although it was our turn, another patient was taken in before us, and we were left waiting again. We reported these issues to the reception staff, but no action was taken, and no one made any effort to resolve the situation or assist us. This experience caused us unnecessary financial loss, wasted time, and considerable inconvenience. We respectfully request that the hospital investigate this matter, refund the 100 GEL that was incorrectly charged, and take appropriate action regarding the poor service we received.

High level of service, a highly qualified and attentive team of doctors, cleanliness, punctuality, and a caring attitude towards the patient.